1. Website Use

You must be legally eligible to make purchases under applicable law. You agree to use our website lawfully and not engage in fraudulent activities or unauthorized access.

2. Intellectual Property

All content, including images, text, logos, graphics, and designs, belongs to Craftooz or its licensors. Reproduction or commercial use without written permission is prohibited.

3. Orders & Payments

All orders are subject to product availability and acceptance. Prices, currencies, shipping fees, and applicable taxes will be communicated during checkout. Payments are processed through third-party payment providers.

4. Shipping & Delivery

We offer domestic and international shipping to supported destinations. Delivery times are estimates and may vary due to customs, courier delays, or other circumstances beyond our control. Import duties and taxes may apply depending on your destination.

5. Returns & Refunds

As our products may be handcrafted, natural variations in colour, texture, and finish are to be expected. Return and refund requests are subject to our Return & Refund Policy and applicable consumer protection laws. Please report damaged, defective, or incorrect items promptly.

6. Prohibited Activities

You may not misuse our website, copy our content without permission, upload unlawful or infringing material, or interfere with the website's security or operation.

7. User-Submitted Content

By submitting reviews, photographs, or testimonials, you confirm that you have the right to share them. You grant Craftooz permission to use this content for website and marketing purposes, subject to applicable law.

8. Limitation of Liability

To the extent permitted by law, Craftooz is not liable for indirect losses arising from website interruptions, technical issues, or circumstances beyond our reasonable control. Nothing in these terms excludes rights or liabilities that cannot legally be excluded.

9. Changes to These Terms

We may update these terms periodically. Changes will be published on this page with an updated revision date.

10. Governing Law

These terms are governed by the laws of India, subject to mandatory consumer protection laws applicable in your country of residence. Any dispute will be handled by a competent court in accordance with applicable law.

Contact Us

For questions about these terms, orders, or our services, please contact us through the contact details provided on Craftooz.com.

E-mail: hello@craftooz.com