Privacy Policy

Last Updated: 30 October, 2026

At Craftooz, we respect your privacy and are committed to protecting your personal information when you browse our website or purchase our products.

1. Information We Collect

We may collect your name, email address, phone number, billing and shipping addresses, order history, customer communications, and payment-related information. We may also collect technical data such as IP address, cookies, device information, and website usage analytics.

2. How We Use Your Information

We use your information to:

Process orders, payments, shipping, and delivery updates.
Respond to enquiries and customer support requests.
Send promotional communications where you have opted in.
Improve website performance, security, and customer experience.

3. Data Sharing

We do not sell or rent your personal information. We may share necessary data with trusted payment processors, shipping partners, analytics providers, and legal authorities where required.

Payments are processed through third-party providers, including Razorpay where applicable.

4. Your Privacy Rights

Depending on your location and applicable law, you may request access to, correction of, or deletion of your personal information. You may also withdraw marketing consent and manage cookie preferences.

To exercise your rights, contact us at hello@craftooz.com

5. Data Security

We use appropriate security measures to protect personal information. Payment processing is handled by third-party providers, and Craftooz does not intentionally store raw credit card numbers.

6. International Data Transfers

Your information may be processed outside your country of residence. Where required, we will use appropriate safeguards for international data transfers in accordance with applicable data protection laws.

7. Cookies & Analytics

Our website may use cookies and analytics tools to remember preferences, maintain shopping cart functionality, understand website usage, and improve our services. You can manage cookies through your browser and any consent tools provided on our website.